Refund policy

Shipping
We ship within Hawaiʻi and the Continental U.S. Please allow 2-3 business days, Monday through Friday, excluding holidays for Ready-to-Wear orders. Express orders placed on weekends will be shipped on Monday. Made-to-Fit orders will be shipped once final fitting is completed. Orders are processed and shipped from Honolulu, Hawaii. Shipping rates are determined by weight.

Kuʻu ʻAnoʻi is not responsible for shipping delays or additional costs due to customer's incorrect address entry. If a package is lost due to customer's incorrect address entry, a refund and/or credit will not be given. We will do our best to work with USPS and the customer in recovering the package. The customer will be responsible for all re-shipping costs. Additionally, Kuʻu ʻAnoʻi is not responsible for mail theft.

Exchanges
For Ready-To-Wear collection purchases, we accept exchanges within 30 days of the original purchase. Exchanges may be made for another product of equal or lesser value, or for store credit in the form of a digital gift card. The item being exchanged must be unworn, unsoiled, unaltered, unwashed, and must be in saleable condition with its tags attached.

To request an exchange, please email kuuanoi@gmail.com with your name and order number and we will guide you through the exchange process. We manufacture in small batches so we cannot guarantee an item will be in stock. Once we receive the item and assess and determine if the item is eligible for exchange. 

The customer is responsible for all shipping costs, this includes mailing the original item back and any additional mailing charges to send the new product. Once the exchange is finalized we will invoice the customer the shipping charges. Payment must be made before the item is shipped.

Due to the nature of our “Made to fit” products that provide individualized, custom-tailored and handcrafted just for you items, we do not offer refunds or exchanges. This is standard practice for custom-tailored products as there is no resale value.

Returns
We do not accept returns.

Sales
“Sale” items are ALL SALES FINAL. No returns or exchanges.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must notify us within 7 days by emailing kuuanoi@gmail.com.

Changes / Cancellations
Changes or cancellations are allowed if requested within 24 hours since payment. After this time, order production has started and non-recoverable costs have been incurred (fabrics, designer’s time, etc).